Frequently asked
Plain answers, not disclaimers.
The questions we hear most, in plain language. If something isn't covered here, send us a message on our Contact page.
Who qualifies for HomeWifi30?
This plan is for households in a benefit program or under an income threshold. You only need to qualify under one. When you sign up, you pick the reason that applies. We don’t check a government database, and you don’t need documents to start.
Which benefit programs count?
These are the most common:
- Medicaid
- SNAP / Food Stamps
- Free or reduced school lunch
- Federal housing assistance
Don’t see yours? These also count:
- Adult & Child Mental Health Case Management
- Extended Foster Care
- Food Support (e.g. WIC, SNAP)
- Financial Assistance (GA, TANF, etc.)
- Head Start
- Low-Income Home Energy Assistance Program (LIHEAP)
- Medicaid or Medical Assistance
- National School Lunch Program (free or reduced)
- Section 8, Federal Public Housing, or GRH
- Section 42 / other HUD low-income program
- Social Security Disability (SSD)
- Supplemental Security Income (SSI)
- Federal Pell Grant
Can I qualify by household income?
Yes. Households at or below 200% of the Federal Poverty Level qualify — even without a benefit program. See the federal poverty guidelines.
Do I need to send proof?
Not when you sign up. Pick the reason that applies and that’s enough to start — no documents, and we don’t run a credit check. We may ask for proof later if we need to confirm eligibility for an audit. Sign up for HomeWifi30 and choose the option that fits.
How does the subscription work?
You pay a flat $30 a month. That includes unlimited home internet service and the 5G gateway you plug in at home. One charge, one number, no add-ons.
When am I billed?
Your first $30 is charged at sign-up — and it’s 100% refundable inside the 30-day trial. We add 5 days to your first month to cover gateway delivery. After that, it’s $30 on the same date each month.
What payment methods do you accept?
Major credit and debit cards today. We’re adding more payment methods over time and will surface new options in your KLiving account when they go live.
What happens if my payment fails?
We’ll email you and retry the charge. Service stays on while we retry. If it stays unpaid, we’ll email again before we turn internet off. Update the card on your KLiving billing page to restore — usually within a business day.
Do you require a contract?
No. Month-to-month. Cancel any time — your service ends right away and we prorate the unused time. Just return the gateway within 14 days (an unreturned gateway carries a $250 equipment fee).
What network does HomeWifi30 use?
HomeWifi30 runs on T-Mobile’s 5G home internet network, with 4G LTE fall-back where 5G is partial. The pink you see across this site nods to the network we ride on.
How fast is the internet?
Plans deliver up to 400 Mbps down. Speeds vary by location, but you’ll get unlimited 4G/5G home internet that handles streaming, working, and learning online comfortably. Most customers see 100–300 Mbps down on a good 5G signal; upload typically lands at 10–40 Mbps.
How do I check if my address is covered?
Open T-Mobile’s coverage map from our Coverage page. If your address shows 5G Ultra Capacity or 5G, you’re good to go. If it’s 4G LTE or no fill, we’d rather you not sign up than ship a device that won’t work.
Can I bring my own router?
The 5G gateway we ship doubles as a Wi-Fi router. If you’d rather use your own mesh system, plug it into the gateway’s Ethernet port — works fine.
Is the device free?
The device is included with your subscription, but it isn’t free in the “keep it forever” sense — it stays the property of KLiving LLC. When you cancel, it goes back to us.
What ships with the service?
An Inseego 5G gateway (connects up to 32 devices), a power adapter, a short Ethernet cable, and a one-page setup guide. There’s also a free mobile app that walks you through setup if you’d rather follow your phone.
How long does shipping take?
We ship within 2–3 business days after you sign up. Shipping is free both ways. Check the coverage map first so we don’t send a gateway that won’t get a signal.
Where do I find the Wi-Fi name and password?
On the gateway home screen, tap Wi-Fi. That menu shows the network name and the password. Type the password exactly — caps matter. Setup pictures are on the instructions page.
What if the device is damaged or stops working?
Contact support and we’ll send a replacement at no cost. Don’t troubleshoot a busted device — that’s on us.
Do you offer a money-back guarantee?
Yes — 30 days, risk-free, measured from when you sign up. If you’re not happy with the service, cancel within the first 30 days and we refund what you’ve paid. The refund is issued once we receive your returned gateway.
Can I cancel for any reason?
Yes. No long-term contract. Cancel any time — your service stops immediately and we prorate the unused portion of the current month as a refund (or a full refund if you’re within 30 days of signup). Return the gateway within 14 days.
When do I get the refund if I cancel?
After we receive the gateway back, we issue your refund — the prorated unused time, or the full amount if you cancelled within 30 days of signup — to your original payment method. Usually a few business days once the package arrives at our warehouse.
What if I don’t return the device after cancellation?
Please return the gateway within 14 days of cancelling using the prepaid UPS Store barcode we email. Pack the gateway, then show the code at a UPS Store — they print the label onto your box. If we don’t receive it in time, a $250 non-return equipment fee may be charged to your payment method on file — and if you return it after that, we refund the $250 in full. We’d much rather you just ship it back; the barcode drop-off is prepaid.
How should I pack the gateway?
Ideally pack the gateway in its original packaging, then put that inside a shipping box. Include the charger and cable, and leave the SIM card in the device.
How do I arrange a return?
Cancel from your account — we email a prepaid UPS Store barcode shortly after. Pack the gateway, then show the code at a UPS Store; they print the label onto your box. Ideally pack the gateway in its original packaging, then put that inside a shipping box. Include the charger and cable, and leave the SIM card in the device. Full steps are on our Returns page; stuck? use our Contact page.
Why is HomeWifi30 part of KLiving?
HomeWifi30 is one of several KLiving brands (KreditBuilder is another). A single KLiving account signs you into all of them, so you don’t manage separate logins or separate billing relationships.
Do you run a credit check?
No. HomeWifi30 does not run a credit check. If building credit is a goal, the sister brand KreditBuilder is designed for that.
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$30 a month, taxes included. No contract, no credit check. 30-day risk-free trial. Free shipping both ways.
One KLiving account works across HomeWifi30, KreditBuilder, and every future KLiving brand.