Returns and equipment warranty

30-day satisfaction guarantee

If HomeWifi30 doesn't perform the way you expected at your address, cancel within 30 days of signup for a full refund of what you've paid. We cover return shipping. The refund is issued once we receive your gateway back. Cancel from your HomeWifi30 account; your prepaid UPS Store barcode arrives by email shortly after.

Cancelling after 30 days

You can cancel any time. When you cancel after the 30-day window, your service stops right away and we prorate the unused portion of the current billing period as a refund — again, issued once we receive your returned gateway. There are no early-termination or cancellation penalties.

Equipment return & non-return fee

The 5G gateway remains KLiving LLC property and must be returned within 14 days of cancellation using the prepaid label we provide. If we don't receive it in time, a $250 non-return equipment fee may be charged to the payment method on file. If the fee is charged and you later return the gateway, we refund the $250 in full once it's received.

How to pack it

• Ideally pack the gateway in its original packaging, then put that inside a shipping box — original packaging alone isn't enough.
• Include the power charger and Ethernet cable.
• Leave the SIM card in the gateway — don't remove it.

Defective equipment

The 5G gateway has a 12-month warranty. If it stops working during normal use, use our Contact page and we'll ship a replacement. Pay nothing.

How to start a return

1. Sign in from the HomeWifi30 sign-in page.
2. Open the HomeWifi30 section and choose “Cancel and return device.”
3. Watch for the prepaid UPS Store barcode email, pack the gateway (original packaging inside a shipping box, with charger and cable; leave the SIM in the device), show the barcode at a UPS Store — they print the label onto your box — and drop it off within 14 days.

Questions or stuck on a step? Contact us — a real person replies to every message.